Managers are expected to do things that sometimes seem impossible. They’re expected to solve their boss’s problems, their employee’s problems and solve their own problems and make it all happen while meeting deadlines and customer demands. This online training course will help employees identify effective communication skills and effective planning and organizing skills. Employees who successfully complete this course should also be able to identify concepts and methods of principled leadership and administrative excellence, concepts and strategies of change management, concepts and strategies of conflict resolution, performance management and customer service. This course is intended for managers of all levels, in all industries. This course is presented in English and Spanish.